“I’m ringing to speak to a professional about my child. I have been chasing them all week without success. I get through on the phone and explain that I left a message earlier in week and really need to get hold of them. I ask when they are back in the office. They check the diary and say that the person should be in the office that afternoon. I explain I have some meetings but would appreciate them passing a message on. I am asked who I am and I explain. I’m met with a ‘Oh…You are a parent, I thought you were a professional’. Inside I let out a sigh…”
It can be really difficult when you don’t quite fit into the perception of how ‘a special needs parent’ is expected to look, act or talk. You ask questions. You check and double check that people have done what they have said they would do. You set about researching and exploring options. As humans we are very good at creating groups and these can easily become in-groups and out-groups: the ‘professionals’ and the ‘parents’. In the current SEN system, a professional recommendation carries so much more weight than a parental view. Specialist training courses are often for professionals only or if it for parents and professionals, it is generally delivered by a professional. At best there is a ‘parent slot’ on the agenda. This unwittingly reinforces the ‘them’ and ‘us’ divide.
So there you are as a parent, finding yourself in a multi-agency meeting faced with ten or so professionals looking at you and feeling like a specimen under the microscope. In this situation you have two choices – you can fit in to your assigned role and be quiet or gently push (and often have to fight) for equality and for your views to be heard. With limited resources and funding, being challenging can result in you becoming not just ‘a parent’ but ‘a difficult parent’. Or you may find yourself being classed as the ‘overanxious parent’ and somehow this carries with it the implicit view that either you are imagining problems or in some way are causing them. Before you know it the ‘difficult’ or ‘anxious parent’, the one who won’t take no for an answer or who asks uncomfortable questions, has somehow become ‘unreasonable’. And once you have the role, of the ‘unreasonable parent’, it is even more difficult to change how people see you and get them to start listening to you. Being categorised as a ‘difficult or overanxious or unreasonable parent’ unfortunately brings with it sterotypes and prejudice.
Stereotypes are activated automatically and often unconsciously, as in the phonecall example above. Prejudices about any out-group are easily formed and unfortunately very difficult to change. People are also very good at preserving their stereotypes and keeping you in that out-group. Allport’s quote from 1954, is still very relevant to today:
“Prejudice may be reduced by equal status contact between majority and minority groups in pursuit of common goals. The effect is greatly enhanced if this contact is sanctioned by institutional supports (i.e. law, custom and local atmosphere) and provided it is of a sort that leads to the perception of common interests and common humanity between the members of the two groups’.
One of the current professional buzz words at the moment is ‘co-production’ which is all about including parents, as equal partners. However, professionals can be very threatened by the inclusion of parents on the same working level as the employed staff. For co-production to work and for change to happen, there has to be some prerequisites present. We know the presence of anxiety and/or threat between groups unfortunately increases stereotypes and prejudice. We also know that just having regular contact between different groups, e.g. professionals and parents does not reduce the prejudices unless that contact is of equal status.However much ‘co-production’ is desired, if parents and professional feel anxious, or threatened, or not of an equal status in the meeting then nothing will change. For prejudice and stereotypes to reduce people have to become aware of the stereotypes at play – and be willing to work with them rather than just pretend they don’t exist.
So what does all this mean if you find yourself as the ‘anxious, difficult or unreasonable parent’. It is really important that you recognise that stereotypes are present and that this will impact on your relationships with professionals. Changing those stereotypes will involve you discussing the stereotypes directly with the professionals, highlighting where you don’t fit the stereotype and emphasising your uniqueness (you are so much more that just someone who is ‘anxious, difficult or unreasonable’).
It is really important to remember that although professionals have lots of knowledge and skills, they also have a lot of power. In situations of power imbalance, unfortunately stereotypes can quickly be formed about you as a parent. If negative, these may impact on your interactions with staff. You can challenge the stereotypes people hold most effectively by talking about them and helping them to see you and your child as individuals. Remember if those professionals took a walk in your shoes, the world would look a very different place.